Help Center
Common Questions Answered
Before you create an account or deposit funds with Safaricom Capital, review these detailed responses covering registration, security, fees, automation, withdrawals, and market access. Trading involves risk of capital loss and no returns are guaranteed. Keep track of fees and timelines shown before confirming transactions.
Sign up by providing your essential details, confirm your email, and make a minimum deposit of £250. You’ll gain access to live charts, risk management features, AI-powered signals, and a step-by-step onboarding process. Review the fees indicated before each transaction carefully and only commit funds you are comfortable risking. For any questions during this process, reach out to support through the Contact page.
We implement SSL encryption, two-factor authentication, and trusted payment partners to secure your account. Your data is managed in compliance with strict guidelines. While technical protections safeguard data and access, market risks remain: price fluctuations can lead to capital loss.
All fees related to deposits, withdrawals, and trades are transparently displayed prior to confirmation. There are no additional or hidden charges beyond what you see. Always check the summary on screen, including processing durations, to understand the cost associated with each transaction.
Indeed. You can configure AI-driven bots tailored to your risk tolerance or choose to trade manually. You maintain full control over rules, limits, and stop-loss settings. Automation helps with execution speed but does not assure profits or prevent losses. Switching between automated and manual trading is available anytime.
Submit withdrawal requests via your dashboard. Processing typically takes 1 to 3 working days depending on your chosen payment method such as card, bank transfer, or e-wallet. Fees and processing times are clearly shown before you confirm. Keep a record of your request and contact support if status remains unresolved past the expected period. Have your registered email and reference details handy for faster assistance.
No prior experience is required. Safaricom Capital provides guided onboarding, tutorials, and supportive tools to help you learn at your own pace. Seasoned traders can access advanced charts and risk features. Regardless of your expertise, start thoughtfully, review all terms, and use our 24/7 support if you need help.
You can monitor cryptocurrencies, forex, stocks, and commodities all within one platform, equipped with real-time data and analytic tools. Decide between manual or automated trading based on your preference. Availability of specific instruments may differ; verify the list after logging into the platform.
Our support team is available around the clock to assist with account, deposit, withdrawal, or tool-related queries. Use the Contact page to find the support email, or submit a ticket through your account after signing up. Urgent matters linked to active operations are prioritized when possible. Never share your full password or two-factor codes in response to unsolicited communications.
Need further clarification on sign-up, charges, or security?
Reach Out to Support