Data Protection Notice

This Data Protection Notice outlines how Safaricom Capital ("we") handles your personal data when you access our website, register an account, or engage with our trading and support services. It complements our Terms of Use and applies to all visitors and account holders.

Collected Information

We gather information such as your full name, contact details (email and phone number), country of residence, IP address, technical logs, account settings, and any data you submit through forms, support queries, or payment checks. Some information is essential for account creation and transaction handling, while other details help secure your account and enhance platform performance.

Purpose of Data Use

• To establish, verify, and administer your user profile
• To grant platform access, charting tools, and customer assistance
• To meet legal duties, prevent fraud, and satisfy regulatory standards
• To improve platform stability, identify misuse, and protect sessions
• To send operational communications about your account (deposit updates, service notices)

Protection of Data

We employ security measures aligned with the risk involved, including SSL encryption during data transfer, controlled access, monitoring of sensitive logins, and two-factor authentication when enabled. Absolute security cannot be guaranteed; please immediately notify us at [email protected] if you notice any unauthorized access.

Your Data Rights

Depending on local laws, you may request access to, correction, limitation, or deletion of your personal data, or object to specific processing activities. Please contact [email protected] with "Data Rights" in the subject line and include your account email. Verification of identity may be required before fulfilling requests.

Data Storage and Sharing

Data is kept only as long as required for service delivery, legal compliance, or dispute resolution. Trusted service providers (hosting, payments, email) may process data on our behalf under strict contractual and security obligations.

Cookies and Tracking

Our website may use cookies or related tools to manage sessions, ensure security, and analyze aggregated user metrics. You can manage cookie preferences within your browser, though this might affect functionalities like login and preference retention.

Contact for Privacy Matters

For inquiries regarding this policy or to exercise your rights, please email [email protected]. We strive to provide clear responses within a reasonable time, subject to necessary checks.