User Agreement

By using Safaricom Capital or registering an account, you acknowledge and agree to these Terms of Use. If you disagree, please refrain from using our website and services. These terms work alongside the Privacy Policy and other platform information such as fees, processing times, and verification requirements.

User Eligibility

You must be at least 18 years old, or of the minimum legal age in your area, and authorized to access online financial and trading services. You are responsible for ensuring the accuracy of all information submitted during registration and any subsequent verification processes.

Risk Warning

Engaging in trading of cryptocurrencies, forex, CFDs, and other assets carries a significant risk of losing your invested capital entirely. Historical data is not indicative of future outcomes. Only invest funds you are prepared to lose. Safaricom Capital does not assure any profits.

Account Duties

It is your responsibility to keep your login details secure, activate two-factor authentication if available, and monitor all actions taken through your account. Notify us immediately if you detect any unauthorized activity. Accounts may be suspended if fraudulent, abusive, or non-compliant behaviour is suspected.

Service Accessibility

While we aim for reliable access, uninterrupted service cannot be guaranteed. Scheduled maintenance, market events, payment processing, or technical difficulties may impact platform availability. Deposit and withdrawal processing times are approximate and depend on the payment provider.

Liability Limits

Safaricom Capital is not responsible for losses from trading, investment choices, or any indirect damages arising from use of site content. All materials are provided solely for informational and operational reference and do not amount to personalised financial advice. Please consult a qualified professional if necessary.

Charges and Payments

Any fees tied to deposits, withdrawals, or transactions will be clearly displayed before you confirm them. No additional or hidden charges will be applied post-confirmation without prior notification. We recommend saving displayed transaction summaries for your records.

Account Closure

You may request to close your account by contacting support, subject to completion of pending transactions and compliance with legal retention requirements. We reserve the right to restrict access for breaches of these terms, security concerns, or regulatory obligations.

Get in Touch

If you have inquiries regarding these terms, please reach out to [email protected]. In case of discrepancies between translations, the official version on the website at the time of acceptance shall take precedence.