Email Assistance
For general support, account verification, deposits, and withdrawals, please contact the email below. Include a clear subject line, for example, “Pending Withdrawal,” “2FA Issues,” or “Fee Inquiry.”
[email protected]Get in Touch
Support at Your Fingertips
The Safaricom Capital support team is available around the clock to assist with account inquiries, deposits, withdrawals, and using charts and AI-powered tools. Please note, we do not offer personalised investment advice or guarantees on returns.
Before reaching out, please have your account email, the topic of your query (such as registration, payment, or platform issues), and any relevant screenshots available. Providing detailed information helps us assist you faster and reduces back-and-forth communication.
We prioritise inquiries concerning ongoing transactions or withdrawal processes where possible. For your protection, we never request your full password or two-factor authentication codes through unsolicited emails.
If you haven't registered yet, you can sign up in a few minutes via the registration page. Afterwards, return here for any questions related to your account. You can also consult our FAQ for details on fees, security, and market access.
Typical Response Times
Most inquiries receive an initial reply within a few hours. During periods of high demand or payment verification, responses may take longer; we will update you as your case progresses.
Get Started Today
Register quickly and easily with no phone call needed. After signing up, our support team will assist you with navigating the platform and setting your risk preferences.
Sign Up NowCommon Support Topics
- Account Setup and Email Verification
- Payments, Deposit Methods, and Associated Charges
- Withdrawals: Processing Times, Status Updates, and Required Documents
- Security Measures: Two-Factor Authentication, Sessions, and Device Management
- Navigating Charts, Signals, and Automated Features
Support Availability
Our support channels on this page operate 24/7. Non-urgent queries submitted outside busy periods usually receive a response within one business day.
Please be aware: Trading carries the risk of losing capital. Our support team provides information on how Safaricom Capital operates but does not give individual investment advice.